Conversational AI 2.0 From ElevenLabs
Powering the next-gen of smart, trusted voice agents
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Conversational AI 2.0 from ElevenLabs is a platform for building voice agents that hold natural spoken conversations. It combines speech recognition, turn-taking that handles interruptions and pauses, language understanding, and ElevenLabs' voice synthesis in one stack.
Agents can be connected to a company's knowledge and systems to answer questions, take actions, and route calls, and the release adds the reliability, security, and controls needed for enterprise deployment.
It is aimed at businesses building phone support, booking lines, and in-product voice assistants that need to sound natural and stay on script, with a developer API and tools for testing and monitoring agents in production.
AI-assisted draft, human-reviewed before publishing — see how we choose & review tools.
Why we picked it
Conversational AI 2.0 earns its spot for the turn-taking specifically — handling interruptions and pauses in a spoken exchange is the part that makes a voice agent feel like a conversation instead of a script being read at you, and it's the hardest part most competitors get wrong.
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